Shipping policy
At Jope, we are committed to delivering your orders safely, accurately, and on time. All our dog joint supplement products are professionally manufactured and carefully packaged to ensure safe delivery to your doorstep.
1. Shipping Times & Costs
|
Shipping Method
|
Estimated Transit Time
|
Cost
|
|---|---|---|
|
Standard Delivery
|
5 – 8 Business Days
|
FREE on all orders | $4.99 for orders under threshold
|
|
Express Delivery
|
2 – 4 Business Days
|
$12.99
|
* Order Cut-off Time: 5:00 PM (EST)
* Handling Time: 1 – 2 Business Days (Monday – Friday, excluding weekends and US public holidays)
* Jope offers free standard shipping for most orders within the United States as our core store benefit.
2. How to Track Your Order
Once your package is on its way, we will send an email with your unique tracking number and direct tracking link. You can check the shipping progress at any time via our official [Track Your Order] page. All tracking updates are real-time and synced with our logistics carriers.
3. Wrong Address Disclaimer
It is the buyer's responsibility to make sure that the shipping address entered is correct and complete. If you believe you have provided an incorrect address, please contact us at contact@petjope.com within 12 hours of placing the order for address modification requests. We cannot guarantee address changes after your order has been processed or shipped.
4. Need Assistance?
For any shipping-related inquiries, including delayed delivery, tracking issues, package damage or missing items, feel free to reach out to our customer support team at contact@petjope.com. We will respond and resolve your concerns within 24 business hours.